Privacy Policy

1. Introduction

Blue Heron Lane Consulting Ltd. ("we", "us", "our") is registered in Uganda (Registration No. 80020040118) and operates from Plot 8 Acacia Avenue, Kololo, Kampala. We are committed to protecting the personal information of everyone who visits our website, enquires about our services, or engages us as a client.

This Privacy Policy applies to all personal information we collect through our website at blueheronlane.info, through direct communications (email, telephone, in-person), and through the delivery of our coaching and consulting services.

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

Information You Provide Directly

• Contact information: Name, email address, phone number, organisation name, job title
• Enquiry information: Details you share when you contact us, request information, or submit our web form
• Client information: Information shared during the course of coaching or consulting engagements, including professional history, goals, challenges, and personal reflections shared in coaching sessions
• Financial information: Billing details for invoice processing (we do not store card details — payments are processed through secure third-party processors)
• Newsletter subscriptions: Email address and name when you subscribe to our communications

Information We Collect Automatically

• Website usage data: Pages visited, time spent on site, referring URLs, browser type, operating system
• Device information: IP address (anonymised where possible), device type
• Cookie data: As described in Section 9 below

3. How We Use Your Information

Purpose	Examples
Responding to enquiries	Replying to contact form submissions and email enquiries
Delivering our services	Conducting coaching sessions, preparing programme materials, scheduling appointments
Invoicing and payment	Sending invoices, processing payments, maintaining financial records
Communications	Sending our newsletter, programme updates, and relevant information (with your consent)
Improving our services	Analysing website usage, gathering feedback, evaluating programme effectiveness
Legal compliance	Meeting our obligations under Ugandan law, including tax, employment, and corporate regulations

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: When processing is necessary to deliver coaching and consulting services you have engaged us for
• Consent: For marketing communications and newsletter subscriptions — you may withdraw consent at any time
• Legitimate interests: For website analytics and improving our services, where these interests are not overridden by your rights
• Legal obligation: Where we are required to process information by Ugandan law

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: We use trusted third-party providers for email delivery, payment processing, and website hosting. These providers are contractually bound to protect your information and may only use it to provide services to us.
• Corporate sponsors: Where your coaching is sponsored by your employer, we may share agreed programme progress information with your employer. The specific information shared will be agreed with you and your employer in writing before your programme begins. We never share the content of coaching conversations without your explicit consent.
• Legal requirements: We may disclose information when required by Ugandan law, court order, or to protect the safety of individuals.
• Business transfers: In the unlikely event of a merger or acquisition, personal information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary for the purposes outlined in this policy:

• Client coaching records: 7 years from the end of the coaching engagement (in accordance with Uganda's professional service standards and tax requirements)
• Website enquiry data: 2 years from the date of enquiry
• Newsletter subscriptions: Until you unsubscribe or request deletion
• Financial records: 7 years (required by Ugandan tax law)

After the applicable retention period, we securely delete or anonymise your personal information.

7. Your Rights

Under applicable data protection principles, you have the following rights in relation to your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information, subject to our legal obligations
• Right to withdraw consent: Withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or contacting us
• Right to object: Object to processing of your information for direct marketing or where we rely on legitimate interests

To exercise any of these rights, please contact us at hello@blueheronlane.info. We will respond within 30 days.

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted data transmission (SSL/TLS) for our website
• Password-protected systems with role-based access controls
• Secure document storage for physical client files
• Staff training on data protection and confidentiality
• Regular review of our security practices

No method of data transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee the absolute security of information transmitted to us electronically.

9. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website (e.g., which pages are most visited). We use anonymised data only.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

10. Children's Privacy

Our services are intended for professional adults aged 18 and above. We do not knowingly collect personal information from persons under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@blueheronlane.info and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify subscribers of material changes via email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: